Gray AES is looking for a Customer Support Engineer (Night Shift) to join our team remotely. 

Why Gray AES?

Gray is a family-owned, fully integrated global service provider specializing in engineering, design, construction, digital, equipment manufacturing, and real estate services. Deeply rooted in EAC services, Gray serves both domestic and international customers across our core markets: Food & Beverage, Manufacturing, Automotive, Distribution, Mission Critical, and Commercial. At Gray, our purpose is to make a positive difference in people's lives and build a better future. 

Gray AES, the professional services arm of Gray, is a top-ranked firm offering architecture, engineering, and automation services across the globe. Made up of multidisciplinary teams of architects, engineers, and project managers, these collaborative teams work every day to provide unique, customized solutions for our customers. It’s the spirit of our people – the passion, commitment, and a great team environment – that makes our company a great place to work. 

Who we want… (Requirements)

• Establishing trust and maintaining customer relationships are key responsibilities of this role.
• Ability to multi-task and work independently in a fast-paced, hyper-growth environment is a must.
• The candidate must possess the appropriate training or experience to be able to quickly understand complex technical solutions.
• This position includes extensive customer interaction at a functional and technical level, team members must possess excellent oral and written communication skills.
• The candidate must have extensive programming and troubleshooting skills in at least three (3) of the following individual technologies:
  • Advanced Automation – Robotics, Advanced Vision Systems, Advanced Motion Control
  • Automation & Controls – Rockwell, Siemens, Modicon, Omron
  • Digital Transformation – Rockwell, Siemens, Wonderware, OSI PI, TrakSYS, Parsec
• OT Infrastructure – Networking, Servers, Cyber Security
• 7+ years of demonstrated professional work experience in integration, automation, information systems, or IT/OT networking.
• Candidates should have a degree in engineering or computer science or equivalent experience in industrial application.
• Travel is required but is not a regular expectation of this role and depends upon the location of projects and customers, the stage of project execution, and your role in the project. Travel may also be required for annual company meetings and some training.
• Project-related travel to customer site meetings and team check-ins as needed will be less than 15% of annual hours worked.
• While the role requires travel, every effort is made to accommodate team members’ family and personal requirements

What we expect… (Essential Functions)

• Collaborate with partners or customers as needed to promptly troubleshoot various customer systems
• Participate in requirements gathering, estimating, service contract or proposal development
• Lead solution development to support testing and commissioning activities as required by customers and partners
• Provide on-site commissioning support and customer training as required, including the supervision of other team members and partners
• Responsible for the communication, implementation, and enforcement of our safety program on-site
• Support a cohesive team environment by working cross-functionally with others
• Maintain close relationships with key contacts at designated customers and ensure our understanding of customer operations and challenges
• Responsible for developing the technical skills of other team members and directing the work of others
• Other duties may be assigned

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear.  They may occasionally be required to climb or balance, stoop, kneel, or crouch.  Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.

Generally, normal office environment where noise level is moderate and temperature/humidity is controlled. Overtime may be required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

EEO Disclaimer

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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